Rama Water Filters Privacy Policy

This Privacy Policy describes how Rama Enterprises, operating under the brand name Rama Water Filters (“we”, “us”, “our”), collects, uses, processes, and protects personal data when you visit or make a purchase from www.ramawaterfilter.com (“Site”).

This Privacy Policy is published in accordance with:

  • The Digital Personal Data Protection Act, 2023
  • The Information Technology Act, 2000
  • Applicable rules made thereunder

By accessing or using the Site, or by voluntarily providing your personal data through forms, checkout, or opt-in mechanisms, you consent to the practices described in this Privacy Policy.

PERSONAL DATA WE COLLECT

Device Information

Automatically collected data includes:

  • IP address
  • Browser type
  • Device identifiers
  • Time zone
  • Cookies and usage data

Collected through cookies, log files, pixels, and similar technologies.

Order & Customer Information

When you place or attempt to place an order, we collect:

  • Name
  • Billing & shipping address
  • Email address
  • Phone number
  • Order details

We do not store complete payment card, UPI, or banking details. Payments are processed through authorised payment gateways.

“Personal Data” includes both Device Information and Order Information.

PURPOSE OF PROCESSING

We process personal data to:

  • Fulfil and manage orders
  • Process payments securely
  • Deliver products and provide installation or warranty services
  • Communicate transactional updates
  • Provide customer support
  • Prevent fraud and misuse
  • Improve website performance and user experience

With your explicit consent, we may send promotional communications.

LEGAL BASIS FOR PROCESSING

We process personal data based on:

  • Your consent
  • Performance of a contract (order fulfilment)
  • Compliance with legal obligations under Indian law

SHARING OF PERSONAL DATA

We may share personal data with trusted third parties, including:

  • Shopify (e-commerce platform)
  • Payment gateway providers
  • Logistics and delivery partners
  • Analytics and advertising partners (e.g., Google, Meta)

Such sharing is limited to what is necessary and subject to confidentiality and security safeguards.

We may also disclose personal data to comply with legal or governmental requirements.

BEHAVIOURAL ADVERTISING

We may use personal data to deliver relevant advertisements.

You can opt out at:

WHATSAPP, SMS & TELEPHONIC COMMUNICATIONS

By providing your mobile number, you consent to receive:

  • Transactional communications (order, delivery, service)
  • Promotional communications (optional)

You may opt out of promotional messages at any time. Transactional communications essential for service delivery may still be sent.

COOKIES & TRACKING

We use cookies to operate and enhance the Site. You may manage cookies via browser settings, though disabling cookies may affect functionality.

DATA SECURITY

We implement reasonable technical and organisational safeguards including:

  • Secure servers
  • Access controls
  • Encryption where appropriate
  • Limited data access on a need-to-know basis

DATA RETENTION

We retain personal data only for as long as necessary to:

  • Fulfil the stated purposes
  • Comply with legal, tax, warranty, or accounting requirements
  • Resolve disputes or enforce rights

CHILDREN’S PRIVACY

The Site is not intended for individuals under 18 years of age. We do not knowingly collect children’s personal data.

CROSS-BORDER DATA TRANSFERS

Personal data may be processed outside India by authorised service providers. Such transfers are carried out in compliance with the DPDP Act and subject to any country restrictions notified by the Government of India.

YOUR RIGHTS (INDIA)

You have the right to:

  • Access personal data
  • Request correction or erasure
  • Withdraw consent
  • Raise grievances

Requests may be made using the contact details below.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Updates will be published on this page.

GOVERNING LAW & JURISDICTION

This Policy is governed by the laws of India. Disputes shall be subject to the jurisdiction of the competent courts in Chennai ,India.

 

DATA PROTECTION REFERENCES

 

Our Privacy Policy complies with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable rules thereunder.

 GRIEVANCE REDRESSAL

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer are as follows:

  • Name: Bhavani S
  • Registered Address: 196 East Coast Road, Injambakkam, Chennai, Tamil Nadu 600115, India
  • Email: grievance@ramawaterfilter.com
  • GST NUMBER: 33AAJFR5958B2Z5
  • Phone: +91 7397455214
  • Business Hours: 10:00 AM - 6:00 PM, Monday- Saturday

We will acknowledge receipt of your complaint within 48 hours and resolve it within 30 business days of receipt.

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